Questions about auto glass service?
Take a look at our auto glass FAQs for additional information. If you have a previously scheduled appointment and your question is not answered in our FAQs, visit or call our office for more details. If you do not yet have an appointment and cannot find the information you need, please call our customer service representatives at 757-745-7592. If your question is about insurance, please read our Insurance FAQs
If your windshield damage is smaller than the size of a half-dollar, we may be able to repair it. Get a windshield repair or replacement quote online.
Original Equipment Manufacturer (OEM) auto glass is made by the same manufacturer as your original glass. Original Equipment Equivalent OEE) auto glass is made to the same standards, but by a different manufacturer. Our customers can choose OEM or OEE prior to service by calling 757-745-7592. Our auto glass meets or exceeds all federal, industry and safety standards, and we engage in some of the most rigorous product testing in the industry.
Yes, if possible. We will remove inspection stickers and other items affixed to your windshield and, if permitted by law, re-apply to the new windshield.
In many cases, windshield repairs can be performed in 30 minutes or less. Windshield replacements will often take 60 minutes or less; however, we recommend that you do not drive the vehicle for at least one hour after service is completed.
You can usually drive away one hour after a windshield replacement, or immediately after a repair or side window replacement. Our technicians use the best materials, including the industry’s first adhesive with a one-hour drive-away time for windshield installations. The technician will advise you if any additional time is required.
Inclement weather makes auto glass installations difficult without cover. If possible, please have shelter available.
Yes, our auto glass technicians will remove your rear view mirror and attach it to your new windshield.
No. A windshield chip or crack repair is used to prevent further damage to your glass and to restore the structural integrity of the vehicle. While each incident of damage is unique, with most successful repairs, a slight blemish or imperfection where the impact occurred is normal. In most cases, you should expect the cosmetic appearance of the repair to show some improvement as compared to the damage prior to the repair.
No. In some cases, through no fault of the repair technician, the attempt to repair a windshield can result in the chip or crack becoming larger. However, we can guarantee that upon completion of a successful repair, the chip or crack will not crack further and that the repair will pass any state vehicle inspection, or we will credit the cost of the repair toward a replacement. In the very rare event that this occurs, we will credit the cost of the repair either toward a new windshield or, in the event of insurance work, back to the insurance company.
Yes, our technicians will vacuum any pieces of broken auto glass in your vehicle.
Often we can schedule your service for the very next day. To view the next available service appointment, please see the Contact Us page or call 757-745-7592.
No, you don’t need to wait with your vehicle, but please have your car keys available for the technician.
Yes, in most cases the technician will call before they arrive.
Performing a windshield repair involves cleaning and treating the damage with specially designed tools and resins. In many cases, the damage can be repaired by one of our trained technicians in less than 30 minutes.
No, your vehicle should not be damaged during the repair or replacement. We use precautionary measures, such as protective drapes, to ensure that no damage occurs during your auto glass service .
Please call our auto glass experts at 757-745-7592.
We offer both in-shop and mobile service in most areas.
8:00 a.m. to 5:00 p.m. Monday through Friday and by appointment on Saturdays.
We offer both in-shop and mobile service in most areas. Our in shop service is at 4202 W Mercury Blvd Hampton VA 23666, by appointment only.
Yes, we offer mobile auto glass service in most areas. We will come to your home, office or another convenient location.
Yes, we offer a no-hassle warranty on our products and workmanship, guaranteed for as long as you own or lease your vehicle.
Yes, our technicians are DOW certified, meaning they have been thoroughly trained on the proper procedures for the BETASEAL adhesive system. We also carry a Auto Glass Safety Council Certification as well.
Unfortunately, we do not offer a window tinting service at this time. We do refer customers to our recommended aftermarket tinting companies for tint related services.
We guarantee our auto glass work for as long as you own or lease your vehicle. If you have issues with your service, please contact our office immediately at 757-745-7592
Our main office is standing by to take your call at 757-745-7592
Tidewater Auto Glass accepts cash, checks and all major credit cards.
Your auto glass quote includes the cost of the glass, labor and materials. Local and state taxes are sometimes not including in our quotes and would be the only additional charge.
Yes, our site makes use of industry-standard secure socket layer (SSL) technology to ensure your information remains private.
Tidewater Auto Glass will never sell your personal information. Any information that we collect from you will be used in accordance with our privacy policy
When you need an auto glass replacement or repair, we’ll minimize the hassle and get the job done right! Tidewater Auto Glass offers mobile auto glass replacement and a service area that extends through Hampton Roads to include Virginia Beach, Suffolk, Norfolk, Chesapeake and other nearby communities. Our mobile auto glass replacement technicians are dispatched to you quickly and can meet you at your home, place of business, or anywhere!.